We were engaged to obtain detailed information from members to better understand their feelings, perspectives, needs and desires and better understand how the organization's current products and services meet their needs. This also provided an opportunity to seek early feedback on several new products and services being considered by the organization.

We conducted a one-day Board retreat to update the strategic direction and lay the ground-work for the development of the annual business plan.

We facilitated a multi-stakeholder session to develop a common governance framework within which 10 associations would work cooperatively.

We were engaged to help the technology department of a government organization determine and establish their clients' project priorities and build agreement for the priority list with all clients.

We were engaged to plan, develop and support the implementation of a strategic plan for an organization. Besides the usual issues associated with a diverse group of stakeholders, differing opinions, group size etc., we also needed to design and facilitate the sessions to accommodate interpreters and closed-captioning to enable participant communication.

We were engaged by the client to assist them in developing and implementing an acquisition strategy to support growth in a mature industry.

We worked with nine stakeholder organizations to develop a framework to open communication, build trust and establish an action plan to improve working relationships and inter-organizational coordination. This group of organizations have historically had little trust and often been publically negative with regards to each other's performance.

Our client was having numerable staff issues with no clear reason for the behavior. Attempts to determine the underlying issue(s) and establish plans for improvement had failed. We were engaged to determine the underlying problematic issues and establish a clear action plan for improvement that was supported by staff.

ABARIS Consulting was engaged for the second time by the client to facilitate the development of their strategic plan. Since the last plan, the client’s organization had grown through increased services and with a staff of over 400, was now looking at bringing a key outsourced service in-house.

ABARIS Consulting was engaged by an existing client to conduct customer feedback sessions from two customer organizations. There had been issues in the customer service relationship in the past, so it was critical to gather input in a manner that allowed for constructive feedback while also providing a process that they felt that their opinions and perspectives had really been heard. To ensure accurate, credible and reliable information, ABARIS Consulting recorded the sessions and used qualitative data analysis software to enhance the accuracy and reliability of our analysis and subsequent recommendations.